The Mountain Butler, LLC (The Mountain Butler) is a pre-arrival grocery and lifestyle concierge service for vacation rentals in and around Pagosa Springs, Colorado. This page explains the text messages we send, how you choose to receive them, and how to stop them.
Who sends the messages
The program is called The Mountain Butler delivery updates. Text messages come from The Mountain Butler, LLC, sent by a real person on our team about an order you have placed, or about a delivery to a property you manage.
What we text about
- A confirmation the moment we receive your order, with a link to review or change it.
- The delivery window for your order.
- A question when something on your shopping list is out of stock, so we can pick the right substitute.
- A note when your groceries have been delivered and put away.
- If you are one of our property manager partners, messages about deliveries to your properties — how to get into a property when an order comes in, and who is delivering on the day.
We do not send marketing or promotional text messages. Ever.
How often we text
A few messages per order. Message and data rates may apply.
How to stop, and how to get help
Reply STOP to any message to stop receiving texts from us at any time, at no cost. Reply HELP for help. You can also email us at info@themtnbutler.com and we will remove your number for you. Stopping texts does not affect your order — every notification we send by text also goes by email.
How you opt in
We only text people who have asked us to. There are three ways that happens, and all three are set out below. The two on-screen ones are not descriptions — the boxes shown are the real controls from our order form and our partner sign-up form, drawn on this page by the same code that draws them there, so what you see here is exactly what a customer sees. They are shown unchecked, and inactive, because this page is only here to show you what they say.
1. At checkout on this website
When you place an order, the checkout form asks for a phone number so we can reach you about the delivery. That field is required — a grocery shop needs a way to reach you on the day — but giving us the number does not opt you in to texts. Nothing under this field promises you a message. Directly beneath it the form says:
The opt-in itself is a separate checkbox lower down the same form, and it is the only thing on this website that opts anybody in to texts. It is not checked for you — you have to check it yourself, and your order goes through exactly the same way whether you do or you don't:
2. On the property manager sign-up form
Property managers apply to work with us at /partners/apply. Under the Phone field on that form it says:
The same form then asks outright how we should get in touch, and offers three choices. Email is a full choice, not a lesser one — choosing Text or Both is what tells us we may text you, and choosing it reveals this:
We'll ask how to get into a property when an order comes in, and tell you who's delivering on the day.
By choosing Text or Both you agree to receive recurring text messages from The Mountain Butler delivery updates at the number provided — a few messages per delivery, from a real person, never marketing. Message and data rates may apply. Reply HELP for help or email info@themtnbutler.com. Reply STOP to cancel. Not required to become a partner — choose Email instead. See our terms and privacy policy.
3. Verbally, on a phone call
If you ask us on a phone call to text you about your order or your properties, the person on the call asks you this, word for word. This is the whole script, published here so anyone can read what is said:
This is The Mountain Butler — can I text you about your order? A few messages per order, message and data rates may apply, and you can reply STOP at any time to stop. It's entirely up to you; we can keep it to email.
If you say yes, we record your agreement along with the date it was given and the name of the person who took it.
Our promises about your number
- Agreeing to texts is never a condition of placing an order, of becoming a partner, or of completing any other transaction with us. Everything we send by text also goes by email, so declining costs you nothing.
- Giving us a phone number is not the same as agreeing to texts. We treat a number as a way to call you, and nothing more, until you check the box, choose Text, or tell us so on a call.
- We never text a number we did not get directly from the person it belongs to. We do not buy, rent, or import phone numbers from anybody.
- We never sell or share mobile phone numbers or text message opt-in information with anyone, for any purpose, including marketing.
More information
Read our terms and our privacy policy. If you have any question about the messages we send, email us at info@themtnbutler.com.